icon phone  Customer Support: 1.844.4HYTROL

General Description of Position

Process orders/parts orders provided via phone, fax, HEROES, or in person by interpreting distributor order and responding to distributor problems/needs while documenting phone correspondence.

Essential Job Functions

Process orders by interpreting distributor order entry forms received to ensure proper application and responding to distributor issues/problems.

Read, review distributor/customer drawings and make necessary changes, recommendations. Communicating problems/issues in the field with Sales, Engineering, and Production.

Document all communications with Distributor and internal Hytrol departments relating to orders.

Process change orders as required by Distributor, and or engineering.

Process parts/replacement orders.

Complete material return tags.

Process credits as required.

Perform any other related duties as required or assigned.

Education and Experience

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience. Bilingual Preferred.

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